Okay -
I'm looking for another opinion. I'm working with a software company that provides a cloud-based AR Collection solution.
We're having a data synchronization issue which has resulted in differing opinions for root cause.
The synchronization issue can be best described as follows:
1. GP End user posts a SOP Batch of 150 Invoices @ 10am in the morning.
2. The 3rd party has a synchronization that takes RM data and SOP data (typically every 2 hours) from my SQL server to their cloud-based server.
3. When a new Invoice is created in their system (defined as a new Invoice document in the RM20101 table) - it sends an email to our customer with the Invoice.
4. In some cases, (actually a lot of cases) the customer gets an invoice with no line item details (taken from SOP30300 Table).
The third party is trying to tell me that GP data as it comes in to them is not synched - that they are getting RM20101 records with no records in SOP30300 and that somehow the problem is on my end not theirs. Part of the problem for certain is the triggering event for an invoice to send an email is a new invoice record in RM20101 (not SOP30200). having said that - GP posts/inserts records simultaneously.
Anybody has an experience where this type of data synchronization problem occurred?