Y'all know that I'm not a GP consultant, I'm a GP developer. I don't (generally) do the installs, they call me when the customer say something like: "In Quickbooks we use to <insert random insane request>" (Come on, you know you've heard that)
I make those things happen.
So, I don't generally get involved in setting up third party products. But in doing a GP9 to GP2010 upgrade I found myself having to upgrade quite a few, and having to call all these people for help.
I just had the best experience with the people at Time Matrix Time Clock (http://business-computers.com/). The did a screen share and held my hand through the entire test upgrade. Great service, kudos to Rick and team.