Print a black square in Sales Order instead of printing the company logo.

You are accessing the Members Only area for using guest access. The member experience is slightly different
body header
Anchor directly to this post prcomputer 3/12/2021 1:52:56 PM
Member since
Points: 970

Good evening,

    I have the following problem when i try to print or generate a PDF in Quotes, Sales Orders, Invoices or Purchase Oders instead of printing the company logo print a black square, this happen in any PC or printer. This worked fine for years but it happened suddenly with no apparent explanation.

 Please any sugestion is welcome.



Mr. García

We encourage you to link to the article that you are reading using this special URL:
ANY non member will be able to view the article! --> So... Blog, Facebook, Twitter, email your clients.
Anchor directly to this post AscendLearning 3/12/2021 2:04:23 PM

The March 2021 Windows Update is causing this issue. Just working the issue today myself.


Black Boxes and Dynamics GP Report Writer - Microsoft Dynamics GP Community

Anchor directly to this post roberthyndman 3/12/2021 2:05:45 PM
Linked In
Points: 2448

This is being caused by a recent windows update...

Only resolution is to uninstall the update I’m afraid.

Anchor directly to this post gperkinson 3/12/2021 2:08:42 PM
Member since
Points: 450
Windows Updates KB5000808 or KB5000802 are causing issues with printing from GP on invoices



Anchor directly to this post DCSisler 3/12/2021 2:21:36 PM
Member since
Points: 100

A recent Windows update has caused an issue in Dynamics GP.  The issue is that when you print in Dynamics GP, black boxes appear instead of the images on the reports.  Dynamics GP is doing more testing to see if this is just Report Writer reports RW + templates, etc.

The only workaround, for now, appears to be rolling back the Windows update.  These are the updates that have caused the issue; KB5000808 or KB5000802.

(Thanks to for the heads-up.)
Anchor directly to this post DMusgrave 3/16/2021 10:23:40 AM
Winthrop Development Consultants
Points: 583

More details here:

GP 2015
Receive email notifications from this thread
Dynamics GP
Table Definition Quick Links
All Tables
SOP Tables
RM Tables
GL Tables
POP Tables
HR Tables
PM Tables
UPR Tables
IV Tables
Olympic Tables